PRIVATE POLICY
Privacy Policy Overview
Visiting our restaurant's website and utilizing our offerings signifies your trust in us with your personal data. We prioritize your privacy immensely. This document aims to transparently communicate our Privacy Policy, detailing the nature of data we gather, its utilization, and your rights concerning this information. Please review this policy meticulously. If there are any terms in this Privacy Policy that you do not agree with, we advise refraining from utilizing our services and products. Our commitment is towards the rigorous protection and confidentiality of your personal information, including payment details. For queries or concerns about our privacy practices, or our practices with regards to your personal information, feel free to reach out at info@phohoangnyc.com.
This policy extends to all data acquired via our website and any associated services, sales, marketing, or events.
What Data Do We Collect?
Reservations and feedback submissions may prompt requests for your name, email address, and phone number, essential for processing your feedback or survey responses to enhance our service.
Personal Data Voluntarily Provided:
We collect personal data you voluntarily offer when signing up, seeking information about our services, participating in reviews, contests, or direct communications. The personal information that we collect depends on the context of your interactions with the business, the choices you make and the products and features you use. This encompasses:
Name and Contact Information: Your names, email, postal address, phone number, and similar details.
Payment Information: Necessary data for processing your payments, like credit card numbers and security codes. All payment data is transmitted and stored using Payment Card Industry (PCI) Compliant processes and standards: SSL/TLS and data encryption at rest.
All personal information that you provide to us must be true, complete and accurate, and you must inform us of any modifications.
Automatic Information Collection:
Visiting our website triggers automatic data collection, including IP addresses and device details, crucial for our website's security, internal analytics, and reporting. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our websites, and for our internal analytics and reporting purposes. Additionally, we gather data through cookies and similar technologies.
Information from Other Sources:
We might receive information about you from external sources, such as social media profiles and marketing leads, enhancing our service offering.
Usage of Your Information:
Your data aids in customizing your experience, improving our website and customer service, conducting promotions, and more. To gain insights into user interaction on our website and to enhance our marketing strategies and service quality, we might gather and analyze a variety of anonymized data and information. This could include metrics such as the volume of transactions, pages visited, referral and exit pages, the type of platform used, timestamps, as well as specifics about user behavior on our site, including mouse click positions, movements, scrolling patterns, search queries, and text input during website navigation. We employ cookies and similar tools for non-personal data collection to refine our services and for analytical purposes. Furthermore, we may record and use your IP address, browser type and Internet Service Provider (ISP) for behavioral targeting, fraud, misuse, and criminal investigation purposes.
Protecting Your Information:
We employ organizational and technical security measures to safeguard your data. Despite our efforts, the security of data transmission over the internet or electronic storage is never 100% guaranteed. We urge using secure networks and encrypting sensitive information.
We utilize a secure server to transmit the majority of personal data securely. All sensitive and payment-related information is sent using Transport Layer Security (TLS), also known as Secure Socket Layer (SSL) technology, ensuring it is encrypted before being stored in our database. Access to this encrypted data is strictly limited to individuals who have been granted special authorization to our systems, who are also obligated to maintain the confidentiality of this information.
Information Sharing:
We do NOT sell, trade, or otherwise transfer your personally identifiable information to outside parties. Your information is shared only with your consent, to comply with laws, or for business obligations, including service provision by third parties like payment processors and delivery service companies. We don't sell or rent personal information to third parties for promotional uses.
Cookies and Third-Party Links:
Our website utilizes cookies for enhancing your experience. You can manage or delete cookies through your browser settings. Occasionally, we may include third-party links, which are governed by their own privacy policies. If you wish, you have the option to manage cookies stored on your computer. You can locate and delete existing cookies by searching for files containing "cookie" or through your web browser's settings, often found under "Preferences," "Options," "Security Settings," or "Privacy Settings." Additionally, you can adjust your browser's settings to block future cookies. However, it's important to understand that blocking cookies may impact your ability to fully experience our website's features. For detailed information on cookies, including how to manage or decline their use, please visit www.allaboutcookies.org.
Child Privacy:
In adherence to the Children's Online Privacy Protection Act (COPPA), our policy strictly forbids the collection of data from individuals under the age of 13. Our website and the services we offer are explicitly designed for use by individuals who are 18 years of age or older, as detailed in our Terms and Conditions of Use. By accessing and using our site, you affirm that you are at least 18 years old, or that you are the parent or guardian of a minor and grant your consent for the minor's use of our website under your supervision. We take the privacy of minors seriously and urge parents or guardians to play an active role in their children's online activities. If you become aware of any data our systems may have collected from children under age 18, please get in touch with us immediately at info@phohoangnyc.com.
Your Privacy Rights:
Depending on your location, you may have rights to access, update, or delete your personal information. Contact us for requests.
Changes to This Policy:
We may update this policy to remain compliant with laws. Check this page for the latest version.
Last Modified: 4/10/2024
Contact Us:
For any questions about this policy, reach out at info@phohoangnyc.com.
Website Accessibility Statement
At Phở Hoàng NYC, we prioritize creating a website that is accessible to all, including individuals with disabilities. Our ongoing efforts to enhance accessibility align with the top standards of the WCAG. While we cannot guarantee full accessibility, we welcome your feedback on how we can further improve at accessibility@phohoangnyc.com.
Terms of Service:
Accessing our website implies acceptance of our Terms of Service, available at www.phohoangnyc.com/tos. We reserve the right to modify these terms and encourage regular review for updates.
By using our site, you consent to this Privacy Policy and agree to its terms. This online Privacy Policy applies only to information collected through our website and not to information collected offline.